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Factotumtim
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Annoying intermittent catch up service

Current catch up service is pants, continually freezing or claiming 'This show is temporarily unavailable' (602), or simply 'Not found'. What on earth am I paying so much for?

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japitts
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Message 2 of 9
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Re: Annoying intermittent catch up service

Is this on any specific programme?

Are you using a TiVo or a V6? Check here if you're not sure.

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Factotumtim
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Re: Annoying intermittent catch up service

It's a V6. Tbh, I've only really started watching TV during winter lockdown, but trying to watch a 45 minute programme last night, I gave up after 12 crashes! So annoying. 

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japitts
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Re: Annoying intermittent catch up service

Your V6 connects to the internet (for OnDemand, amongst other things) via your homehub.

How is your V6 connected to your homehub?

Can you check Home > Help & Settings > Settings > Network, and tell us what is reported in the top-right?

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Factotumtim
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Re: Annoying intermittent catch up service

Hi again. OK, top right:

Wireless to main hub VMblahblah

Signal: 67% (good)

Link status: Connected (2.4GHz)

Channel 1

Connection speed: 216 Mbs

🤔 Factotumtim 

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japitts
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Message 6 of 9
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Re: Annoying intermittent catch up service

Would you be able to check that WiFi strength next time you have issues with VOD?

I suspect that could be the issue, but it's only a hunch for now.

Has this problem started recently?

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Factotumtim
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Re: Annoying intermittent catch up service

Yes, sure. 

I guess I wasn't aware that VOD was received via WiFi, and now get that it was probably WiFi outage rather than the cable service. Would hard wiring the V6 box to a powerline adapter with an ethernet cable be recommended to solve the issue?

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japitts
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Message 8 of 9
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Re: Annoying intermittent catch up service

All VOD & streaming uses the internet, and your V6 relies on your homehub for an internet connection. So it's how your V6 connects to the homehub - in exactly the same way as how your laptop and other devices connect.

If you're able to try a wired connection, it's certainly the recommended method and eliminates the extra variables that wireless introduces.

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Factotumtim
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Message 9 of 9
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Re: Annoying intermittent catch up service

Thanks, I appreciate you taking the time to explain. I have been considering a powerline adapter for a while, and this probably clinches it. 🙂👍

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