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Amber light on v6


I have recently set up virgin via QuickStart. I have access to TV and on demand but the light at the front of my box is still amber. It appears that everything is working (still new to virgin tv!) but wanted to check. 

does anyone know what this means?

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Re: Amber light on v6

Hi Heffie,

An amber (orange) light to the left of the Virgin Media logo (solid or blinking) usually means you don’t have full network connectivity. This may depend on if you are connected with an ethernet cable (best method) or wifi.

To ensure your V6 is connected to the hub  go into Help & Settings > Settings > Network > Connect To The Virgin Media Service.

Make sure the test doesn't fail.

After it has completed the test, perform a restart by going Help & Settings > Clear or Restart TiVo Box > Restart. 

If that all fails then you either need to wait for a Forum Staff member to pick up your post or contact VM TV Faults

Just send  a text with a description of TV Faults  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues


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