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Amazon prime

Portal1977
Joining in

on ‎26-02-2022 22:32

Anyone else having problems with prime video tonight 

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3 REPLIES 3

Steve1701
Rising star

on ‎26-02-2022 23:11

Hi @Portal1977 

I've just checked Prime and it's working fine for me.

I'm in the 'WN1' area, have you checked if there are any issues in your postcode, it might explain the issue?

🤞

Steve

Utrinque Paratus
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japitts
Very Insightful Person
Very Insightful Person

on ‎27-02-2022 00:33

What's the problem you're having? You've not said.

Do other streaming services and/or OnDemand work? That's a good test of whether the internet connection is the problem.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎01-03-2022 09:53

Hi Portal1977

 

Thank you for reaching out to us here on the Communtiy. 

 

I am sorry to hear you were experiencing issues with Amazon Prime, are you still having this issue today?

If so, can you please expand on what has been happening? Also, if you could confirm the information requested by japitts, it would be helpful in working towards a fix 🙂

 

Thanks 

 

 

Nat
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