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Tinker123
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Amazon prime not working

Anybody having issues with Amazon prime not working managed to get it working twice but no luck 

now. It works through my fire stick or tablet but not my v6 box 

 

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newapollo
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Re: Amazon prime not working

Hi Tinker 123,

Are you able to sign into the Prime app?

Does the screen blank out?

Are you receiving any error messages? if so what message and number?

Often it's due to an incompatible HDMI cable and may show as error 603 or 604.

Can you follow the instructions from the help page  <<< here >>>  even if that code doesn't show and see if it helps?

 

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

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japitts
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Re: Amazon prime not working

Also.... Do other streaming apps/VoD work?

It's the same internet connection being used for all online services, this will help ID if this an app-specific issue or a more general connectivity problem.

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Corey_C
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Re: Amazon prime not working

Thanks for your post and welcome to the Community Forums, Tinker123,

 

Sorry to hear that that Prime service isn't working. Are you getting any kind of error message? What happens when you try to use it?

 

Cheers,

Corey C

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