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Jonny3012
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Amazon prime black screen

Hi, using the v6 box, loading amazon prime gets to the home screen with all the programme icons. Load a programme, wheel turns, screen goes black and nothing. No picture, no sound, can’t go back without hitting the home button on the remote. Anyone have any ideas?

I have tried changing the picture setting, 1080, 1080p, 720 etc but is doesn’t seem to make any difference. Imweve just changed TV sets and we can it through the Apple box, just not the v6?

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Martin_N
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Re: Amazon prime black screen

Hi Jonny3012,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue you're having. 

 

Do you have any issues with other App on the box?

 

^Martin

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