Recently had a second V6 box installed upstairs. For some reason, the Prime Video app isn't opening up. All of the other on Demand Apps work fine, just Amazon Prime causing an issue. Any ideas how to resolve and/or who to speak to?
Thanks for your post and apologies to hear you are having an issue accessing the Amazon Prime app on your 2nd V6 box.
It is strange that the only app affected is the Prime App. Usually we would expect to see this sort of issue across all apps.
As mentioned above by japitts, can you try rebooting the box to see if this sorts out the problem.
If it doesn't please let us know the steps you are taking to open the app, and what error code is showing when you try to open the app. It may be helpful to also provide a screenshot of what you are seeing.
Thank you for expanding on the situation. I am really sorry to hear that you're having this issue with your services.
I can see that @newapollo and @japitts have suggest a switch of the HDMI cable and a reboot to see if these improve matters and help to narrow down on what the problem is. Have you had a chance to try these suggestions yet?