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Jgoodwin66
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Amazon Prime

Why is one of my V6 boxes showing prime ok, but the other one just a black screen?

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newapollo
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Re: Amazon Prime

Hi Jgoodwin66,

Have you tried swapping the HDMI cable from the box that's working to the other box? If so and prime works it may be that the other cable is not HDMI2.2 compliant.

You should also check that the box not picking up Prime is connected to the internet and has sufficient signal strength.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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BenMcr
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Re: Amazon Prime

What TV is the other one connected to?
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I work for Virgin Media - but all opinions posted here are my own
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