I have paid for the Eurosport App in order to view French Open Tennis. When I view through the Amazon app via V6 box. I get very limited coverage of the tennis. Sometimes one match other times two or three. I know that there are usually at least 12 matches being played most days. Why am I not seeing them via the Amazon app in my V6 box. Same happened the other day with BT sport red button services. Via Virgin and red button not all Premier rugby matches were being shown My neighbour who has Sky has no problem. Any thoughts.
PS. I can watch amazon prime and Eurosport through my iPad and get full coverage!
So are you telling me that Virgin are happy to host an external app on your service systems that clearly does not function as intended. Do you test your hosted external apps. In all respects the Amazon app on my V6 box works perfectly. There is obviously an issue with it hosting other apps. I can get full access to all tennis matches when I watch Amazon via my iPad. So it is not a problem with the app. I'm not the only one by the way!.
I'm saying that Amazon provide the app and Virgin Media test that it works on the platform. Which it does.
The Amazon app on the V6 is the Prime Video app - so makes available whatever content Amazon make available in that. It is not a Fire device app, so won't give access to other apps that are available on other Amazon devices like a Firestick.
What content is available within the Prime Video app and what features work in the app is a choice by Amazon. Any missing content or features in the Prime Video app needs to be queried to Amazon.
********************************** I work for Virgin Media - but all opinions posted here are my own
As stated the Prime video app as provided by Virgin and on my V6 box works absolutely fine. Except with the issue as described. It works perfectly on other platforms. Are you telling me that Amazon limit what Virgin is allowed to show? It is clearly an issue with the V6 box. Other forum members have issues as do users of the Amazon users forums.
How have you paid for eurosport, direct with them, or is it included in your virgin package, virgin are just a platform for supplying other people's services and have no control over what they supply, you have been correctly advised to contact Amazon.
So I can watch my tennis via the Amazon Video app and in turn the Eurosport Player via different platforms. Smart TV app. An Apple Mac, a Windows laptop, iPhone. I have used different networks to connect. All works absolutely fine. I’ve got tennis coming out of my ears! So by definition my subscription to Amazon Prime video is working and providing everything I have subscribed too and paid for. The only platform it does not work properly on is....Virgin via installed app on V6. So again by definition there must be an issue of connectivity between Virgin servers and those belonging to Amazon.