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Hrussell
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Amazon Prime trouble

I’ve logged in to my Amazon Prime account, and can see the menu screens, but whenever I select a show to watch, all I get is the spinning wheel for a second or two and then a black screen. Nothing comes up no matter how long I wait, and if I press stop it goes back to the menu screen no problem.

V6 box seems to be working OK otherwise, Netflix works OK

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Steven_L
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Re: Amazon Prime trouble

Sorry to hear that you're having issues with your Amazon prime account.

Please could you reboot your V6 box and check if you can use the app after this. I have had the same issue on my TV and a reboot of the box has usually been able to resolve this.

 

Please could you give this a try and let me know how if it works.

 

Regards

Steven_L

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