Virgin Media Community

[Hrussell]

I’ve logged in to my Amazon Prime account, and can see the menu screens, but whenever I select a show to watch, all I get is the spinning wheel for a second or two and then a black screen. Nothing comes up no matter how long I wait, and if I press stop it goes back to the menu screen no problem.

V6 box seems to be working OK otherwise, Netflix works OK

[Steven_L · Accepted solution]

Sorry to hear that you're having issues with your Amazon prime account.

Please could you reboot your V6 box and check if you can use the app after this. I have had the same issue on my TV and a reboot of the box has usually been able to resolve this.

Please could you give this a try and let me know how if it works.

Regards

Steven_L