I have just installed my new Virgin V6 box to get Amazon Video through Virgin. I click the red button on the Borat screen and it does not load up and returns me to the Borat screen ? Do I need to activate it somehow ? And yes I am an Amazon Prime subscriber. Also no box comes up for me to put in my password.
We found that we had to access Prime for the first time via the Apps screen (so not through the Guide & Borat screen). That enabled us to enter our login details for Prime. Once that was done, the Borat screen then worked.