I'm getting this situation - I can see the menu of shows to watch but just a black screen whenever I try to access any show.
• Has this service worked before and, if so, when did the issue first occur? - yes, it worked for a few days but first occurred, I think, around the start of November • Is your TV box connected directly to your TV? - yes • What type of HDMI leads are you using (standard or high speed)? - standard, but I've also tried high speed and the change of cable made zero difference. • Have you tried re-booting your TV box or changing the Video Resolution? - yes, tried just about everything.
Weirdly, it's working on my other V6 box, just not on the one I use for streaming stuff. So I think it's more likely hardware related than anything else, because the signal is certainly getting to the house, just not to this specific box.
Please update me when there's a resolution to this.
Thanks for popping back to us, even though it's on a different thread.
We do request that if you have an issue that you keep to one thread where possible; even posting your own thread would be best in order to avoid confusion and repeated posts. I can see you also have another active thread going with the same question.
Please can we ask you to post your own thread detailing your issue with as much information as possible.