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Re: Amazon Prime black screen of death

I'm getting this situation - I can see the menu of shows to watch but just a black screen whenever I try to access any show.

•    Has this service worked before and, if so, when did the issue first occur? - yes, it worked for a few days but first occurred, I think, around the start of November
•    Is your TV box connected directly to your TV? - yes
•    What type of HDMI leads are you using (standard or high speed)? - standard, but I've also tried high speed and the change of cable made zero difference.
•    Have you tried re-booting your TV box or changing the Video Resolution? - yes, tried just about everything.

Weirdly, it's working on my other V6 box, just not on the one I use for streaming stuff. So I think it's more likely hardware related than anything else, because the signal is certainly getting to the house, just not to this specific box.

Please update me when there's a resolution to this.

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Message 52 of 53
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Re: Amazon Prime black screen of death

Hi is there any update on this as I'm in 26 and get the same screen? 

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Message 53 of 53
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Re: Amazon Prime black screen of death

Hi Trev01,

 

Thanks for posting and welcome to the community. Apologies you're having this issue with Prime. Can you do this for me on the box;

 

Home > Help & Settings > Help > Our Other Products > Broadband and run a speedtest? Just to ensure the broadband connectivity/speed is good enough. Kind regards,

 

 

John_GS
Forum Team

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