Menu
Reply
Highlighted
  • 4
  • 0
  • 1
Tuning in
1,444 Views
Message 51 of 60
Flag for a moderator

Re: Amazon Prime black screen of death

I'm getting this situation - I can see the menu of shows to watch but just a black screen whenever I try to access any show.

•    Has this service worked before and, if so, when did the issue first occur? - yes, it worked for a few days but first occurred, I think, around the start of November
•    Is your TV box connected directly to your TV? - yes
•    What type of HDMI leads are you using (standard or high speed)? - standard, but I've also tried high speed and the change of cable made zero difference.
•    Have you tried re-booting your TV box or changing the Video Resolution? - yes, tried just about everything.

Weirdly, it's working on my other V6 box, just not on the one I use for streaming stuff. So I think it's more likely hardware related than anything else, because the signal is certainly getting to the house, just not to this specific box.

Please update me when there's a resolution to this.

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
1,081 Views
Message 52 of 60
Flag for a moderator

Re: Amazon Prime black screen of death

Hi is there any update on this as I'm in 26 and get the same screen? 

0 Kudos
Reply
Highlighted
  • 6.9K
  • 359
  • 611
Forum Team
Forum Team
1,058 Views
Message 53 of 60
Flag for a moderator

Re: Amazon Prime black screen of death

Hi Trev01,

 

Thanks for posting and welcome to the community. Apologies you're having this issue with Prime. Can you do this for me on the box;

 

Home > Help & Settings > Help > Our Other Products > Broadband and run a speedtest? Just to ensure the broadband connectivity/speed is good enough. Kind regards,

 

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Just joined
802 Views
Message 54 of 60
Flag for a moderator

Re: Amazon prime video app not working

I’m having issues with a black screen when I select a show to watch. Can you help?

 

thanks 

0 Kudos
Reply
Highlighted
  • 43
  • 0
  • 1
Tuning in
472 Views
Message 55 of 60
Flag for a moderator

Re: Amazon prime video app not working

I have the same problem 

0 Kudos
Reply
Highlighted
  • 43
  • 0
  • 1
Tuning in
468 Views
Message 56 of 60
Flag for a moderator

Re: Amazon prime video app not working

It’s working now on one TiVo by rebooting but no joy on my other box?

0 Kudos
Reply
Highlighted
  • 3.97K
  • 237
  • 465
Forum Team
Forum Team
435 Views
Message 57 of 60
Flag for a moderator

Re: Amazon prime video app not working

Hi there @Chalkywhite

 

Thanks for popping back to us, even though it's on a different thread.

 

We do request that if you have an issue that you keep to one thread where possible; even posting your own thread would be best in order to avoid confusion and repeated posts. I can see you also have another active thread going with the same question. 

 

Please can we ask you to post your own thread detailing your issue with as much information as possible. 

 

Thank you

 

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Settling in
324 Views
Message 58 of 60
Flag for a moderator

Re: Amazon prime video app not working

I am having issues on both the Primevideo and Netflix apps ... how do I sort this ?

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Settling in
323 Views
Message 59 of 60
Flag for a moderator

Re: Amazon Prime App

Just get a black screen cannot access movies at all ... please help with solution 

0 Kudos
Reply
Highlighted
  • 3.62K
  • 215
  • 277
Forum Team
Forum Team
284 Views
Message 60 of 60
Flag for a moderator

Re: Amazon Prime App

Hi Hedgesiom,

 

Thanks for posting and sorry for the late reply, 

 

Are you still having an issue with the Prime app?

 

Have you tried rebooting your box?

 

Alex_Rm

0 Kudos
Reply