Hi lozwilliams,
Thank you for letting us know that a reboot seemed to have resolved your issue. I'm glad that you've been able to restore access, a reboot will often give the box the virtual kick it needs.
For anyone still experiencing this problem, could you please confirm the following information:
• Has this service worked before and, if so, when did the issue first occur?
• Is your TV box connected directly to your TV?
• What type of HDMI leads are you using (standard or high speed)?
• Have you tried re-booting your TV box or changing the Video Resolution?
Thanks,
Rachael