Menu
Reply
  • 7.41K
  • 391
  • 654
Forum Team
Forum Team
1,990 Views
Message 41 of 60
Flag for a moderator

Re: Amazon prime video app not working

Hi lozwilliams - My apologies about the telephone. Having ran a check in the area, there's no reported issues. Has all been fixed?

 

kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 15
  • 0
  • 2
On our wavelength
1,981 Views
Message 42 of 60
Flag for a moderator

Re: Amazon prime video app not working

Yes all fixed now.

0 Kudos
Reply
  • 7.41K
  • 391
  • 654
Forum Team
Forum Team
1,978 Views
Message 43 of 60
Flag for a moderator

Re: Amazon prime app not loading

Great to hear Lozwilliams 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 1
  • 0
  • 0
Joining in
1,932 Views
Message 44 of 60
Flag for a moderator

Re: Amazon Prime black screen of death

Hi there,

 

Same here, black screen in area 21

0 Kudos
Reply
  • 1
  • 0
  • 2
Joining in
1,889 Views
Message 45 of 60
Flag for a moderator

Re: Amazon Prime black screen of death

My app has just started doing this again... can see the menu screen but when I select a programme (have tried lots!) I get the spinning circle and then a black screen.

  • 1
  • 0
  • 0
Joining in
1,865 Views
Message 46 of 60
Flag for a moderator

Re: Amazon Prime black screen of death

I'm getting the same as this spin then nothing, also happening on Netflix. Working fine on my ps4 and mobile devices just the virgin box faulty. Again.

0 Kudos
Reply
  • 2
  • 0
  • 0
Joining in
1,784 Views
Message 47 of 60
Flag for a moderator

Re: Amazon Prime black screen of death

I’m getting the same black screen not playing anything area 14

0 Kudos
Reply
  • 3.05K
  • 129
  • 172
Forum Team
Forum Team
1,753 Views
Message 48 of 60
Flag for a moderator

Re: Amazon Prime black screen of death

Hi All, really sorry that you're having this problem, thanks for letting is know that this has come back. We have not been able to replicate this here but as there is a few of you with the same issue we have reported this to our  dedicated team so that they can complete further investigation. Please let us know if anything changes and will be sure to keep you updated. ^Chris. 

0 Kudos
Reply
  • 15
  • 0
  • 2
On our wavelength
1,749 Views
Message 49 of 60
Flag for a moderator

Re: Amazon Prime black screen of death

Lost mine again this morning after it's been working fine for the past month, I rebooted my V6 box and it's working again, I suggest exiting the channel correctly by pressing the back button until it asks Do you want to Exit the App.

  • 1.55K
  • 97
  • 314
Forum Team
Forum Team
1,743 Views
Message 50 of 60
Flag for a moderator

Re: Amazon Prime black screen of death

Hi lozwilliams,

 

Thank you for letting us know that a reboot seemed to have resolved your issue. I'm glad that you've been able to restore access, a reboot will often give the box the virtual kick it needs.

 

For anyone still experiencing this problem, could you please confirm the following information:

 

•    Has this service worked before and, if so, when did the issue first occur?
•    Is your TV box connected directly to your TV?
•    What type of HDMI leads are you using (standard or high speed)?
•    Have you tried re-booting your TV box or changing the Video Resolution?
 

Thanks,

Rachael

0 Kudos
Reply