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Doncolburn
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Amazon Prime Black Screen

I have been watching Amazon Prime on my V6 box and had to go out of it to watch something else. Now when I try to go back in I only get a black screen!!

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Emma_C
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Re: Amazon Prime Black Screen

Hi Doncolburn, 

Thanks for your post and welcome to our community. 

I'm really sorry you're having some issues with the Amazon Prime app, this isn't good.

 

I'd also like to apologise for the delay in getting back in touch, we've been busier than usual. 

I've tried to run some checks from here but I'm unable to reach the box, can you advise if it's currently switched on? 

If it's off please can you pop it back on and we can take it from there.  

Emma_C - Forum Team
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Doncolburn
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Re: Amazon Prime Black Screen

Hi Emma,

                     I have now sorted the issue  myself.

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Emma_C
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Re: Amazon Prime Black Screen

Ah, I see. 

Glad it's sorted for you, please pop back if you need anything else. 

Emma_C - Forum Team
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ozsat
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Re: Amazon Prime Black Screen

This is a common issue here resolved for a while by rebooting the V6.


@Doncolburn wrote:

I have been watching Amazon Prime on my V6 box and had to go out of it to watch something else. Now when I try to go back in I only get a black screen!!


 

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