Everytime I register my tv and log into Amazon Prime App on my V6 box I get the usual home page and can navigate thid but as soon as select something to watch I get error message "Something Went Wrong. Please Try again Later. For more help, go to amazon.com/videohelp"
This web page is no help.
V6 box is connected to virgin wifi booster by ethernet cable and our netflix app works perfectly via V6 box.
Had something similar happen with Amazon on my V6 this weekend. Would let me browse but would not play anything.
What I did was this...
1. Open the app on the V6 and then log out - respond that you want to un-register the device with your Amazon account. 2. Restart the V6 box. (not sure you need to do this but it seemed to make a difference to the Amazon app login screen). 3. When the V6 is fully started, open the Amazon app - should show the login screen. 4. Click to use an existing account - it should now give you a code on the TV screen. Keep this screen up. 5. Go Amazon on your PC or Tablet and log in there. It should show you a page asking for the code from the V6 shown on the TV.
And that should be it.
This method of device authentication is very similar to that used by iPlayer.
For people searching for this, if you have 4k tv, change your settings to 1080p
Home -> Help & Settings -> Settings -> Video Output -> Video Output Format
Had the Oops Something Went Wrong message until I set this. Worked fine since.
Thanks for the post. A blank screen or errors loading streaming apps, are caused by the same HDCP incompatibilty that produces error 602/603/604 on OnDemand programs. The help page at https://www.virginmedia.com/help/virgin-tv-error-codes/603 gives similar advice, along with help on finding the correct HDMI port on your TV to be able to use 2160p.
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