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Amazon Prime 4K

I've logged into my Amazon prime account but all the 4k shows are only displaying in hd. Anyone else having the same the issue?

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Re: Amazon Prime 4K

What settings do you have in your Video Ouptut on the V6 ?

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V6 TiVo (with MRS & UHD/HDR)
VIVID 500 (500/35mb) in Area 31
SkyQ Silver Bundle (UHD + 2 minis)
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Re: Amazon Prime 4K

I've got 2160p selected & 2160p 24/25/30fps selected to but when I watch Amazon ultra hd content the bar on bottom only every shows hd. On my fire tv stick always loads saying optimizing for ultra hd but on TiVo doesn't do that... bit confused.

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Re: Amazon Prime 4K

Have you rebooted the box since you got the Amazon Prime app? If not try that.
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I work for Virgin Media - but all opinions posted here are my own
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Re: Amazon Prime 4K

Yes I have but still only plays 4k content in hd.

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Message 6 of 20
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Re: Amazon Prime 4K

Do you have you Video Output set on TiVo to both 2160 and 2160passthru?

The only other thing I can think of is the HD version is being select - Amazon seem to want to only offer HD versions and you have to hunt for the UHD version.

But UHD versions are playing her fine and say 'Ultra HD' when you press the '^' key.

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V6 TiVo (with MRS & UHD/HDR)
VIVID 500 (500/35mb) in Area 31
SkyQ Silver Bundle (UHD + 2 minis)
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Message 7 of 20
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Re: Amazon Prime 4K

The title at The top of the show says I'm playing the 4k version of the show but the bar at the bottom of the screen says it's displaying at hd not 4k.

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Message 8 of 20
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Re: Amazon Prime 4K

I'm amazed this issue hasn't been commented on more. I also have all the correct settings (Netflix 4k plays fine) but all Amazon 4k shows are playing in hd. The top banner says 4k but the actual feed always says HD. I wonder if people just haven't noticed yet. 

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Message 9 of 20
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Re: Amazon Prime 4K

I have the same issue, playing 4k content according to the app but it only shows as HD. Netflix plays in 4k no issues. So this is as software issue.
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Message 10 of 20
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Re: Amazon Prime 4K

We could try reporting it but unless there's thousands of reports they probably won't do anything.