Menu
Reply
susanbonnar
  • 2
  • 0
  • 0
Joining in
198 Views
Message 1 of 5
Flag for a moderator

Amazon,BBC iPlayer not working

I’ve recently received a replacement V6 TiVo box (it appears my last one had software problems) and I am able to access prime, bbc iPlayer and ITV hub, as described previously, after selecting these apps the screen simply “hangs” and reverts back to the selection screen. 
I have tried rebooting my box several times but this does not make any difference. 
If anyone has any suggestions I would be grateful. 
Thanks  in advance. 

0 Kudos
Reply
japitts
  • 8.71K
  • 1.23K
  • 1.69K
Very Insightful Person
Very Insightful Person
192 Views
Message 2 of 5
Flag for a moderator

Re: Amazon,BBC iPlayer not working

Are you watching on a 4K UHD TV?

Try following the advice on https://www.virginmedia.com/help/virgin-tv-error-codes/603 if so.

Can you view (non-BBC) CatchUp programmes ok? Try something from ITV, C4 or C5 CatchUp if you're not sure.,

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
susanbonnar
  • 2
  • 0
  • 0
Joining in
184 Views
Message 3 of 5
Flag for a moderator

Re: Amazon,BBC iPlayer not working

I have tried rebooting my system but this does not solve the problem. 
I can access Netflix via the TiVo box therefore I’m assuming box is set up correctly for these services. 
I feel that this may be some sort of software problem ??

0 Kudos
Reply
japitts
  • 8.71K
  • 1.23K
  • 1.69K
Very Insightful Person
Very Insightful Person
169 Views
Message 4 of 5
Flag for a moderator

Re: Amazon,BBC iPlayer not working

Can you view (non-BBC) CatchUp programmes ok? Try something from ITV, C4 or C5 CatchUp if you're not sure.,

Did the change of video output to 1080 make any difference? You've not said whether you're watching on a 4K UHD TV, and these issues are often related - so I'll check.

You've also just made reference to a TiVo, but this box doesn't support Amazon Prime, only the V6 does. They are different boxes (see https://www.virginmedia.com/help/virgin-tv-box )

Can you confirm?

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Chris_W1
  • 3.65K
  • 163
  • 214
Forum Team
Forum Team
100 Views
Message 5 of 5
Flag for a moderator

Re: Amazon,BBC iPlayer not working

Hi susanbonnar, I am sorry to hear that you are having issues with the catch up service, did you manage to do what japitts said? What was the outcome? Are you still having issues with this? Chris

0 Kudos
Reply