Having trouble with loss of centre channel audio on the amazon app. No issues with TV or Netflix so I think that rules out the amplifier / external hardware.
Sometimes it can be corrected by pausing / playing the program, but often it needs to be a power cycle of the box.
Tonight even a power cycle hasn't given us sound back.
Called tech support a while back about it, jumped through all the front line hoops (reset box, check internet speed etc) and got passed to the next support level but couldn't wait on hold so had to hang up.
I'll call tech support again when I have time to wait around on hold, but I'm curious - is this just me or is it an issue others are having too?
Disconnecting the amp is a problem because all our sources run through it. The fault is random, sometimes it doesn’t happen for several weeks, other times it happens 5 or 6 times in a single program. It only happens on Amazon and we don’t watch that exclusively so what I could try is when the sound drops out next time, try to connect the TiVo direct to the tv and see what happens.