All4 app not working

[Gertie58]

Hi

Have been unable to watch anything through the All 4 app. It loads and I can choose the programme I want and accept and play, then nothing? What do I do to resolve this issue. Other apps are working fine.

[japitts]

If other apps and (presumably) OnDemand are OK, this sounds like a problem either with the app (which C4 are best placed to resolve) or potentially specific programmes.

Is this on all programmes or just specific ones? Do you have any examples?

[Gertie58]

Thanks for your answer. It is just the All4 app on my TiVo box. I have rebooted the box, signed in and out of the All4 app and it hasn’t resolved the issue. I can watch the All4 app independently on my iPad. I can use all the other apps on my tv. I don’t think it is an issue with C4, it’s only happening on my TiVo box.

[japitts]

The TiVo doesn't have the All-4 app, but you've posted in the V6 forum so I assume that's what you have? Check on this page if you're not sure.

Otherwise I can only refer you to my previous reply - the app is provided by C4, it's just that Virgin Media provide access to it. It's a bit like complaining to your phone manufacturer because a particular app doesn't work on one device - it's the app providers who are best placed.

On the assumption you do have a V6, are you watching on a 4K and/or Samsung TV?