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Beeble
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Message 1 of 8
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All my Apps have stopped working

My new Tivo box has been working fine for months. Then 2 weeks ago I the Vevo App stopped working during playback, I tried to use YouTube instead to listen to music and I got an error for that too.

Neither has worked ever since and now I've noticed that the BBC iPlayer app is also not working. I don't even get an error now, they just briefly try to open and then disappear. 

Netflix however has been working fine, and my internet speed is absolutely fine.

Anyone got any ideas? I'm getting really sick of constant glitches alongside the decreasing app availability, and now the remaining apps won't even work!

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michaeldavis
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Message 2 of 8
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Re: All my Apps have stopped working

It tends to suggest that there is some sort of network issue.

An appropriate course of action would be to power down your Super Hub, i.e. removing the power lead, waiting 30 seconds and then reconnect it.
It can take up to ten minutes for the Super Hub to sort its self out and connect back to the V6 box, go make a cuppa and let it do its thing 🙂
If resetting the Super Hub does not resolve the issue, then powering down the V6 box waiting 30 seconds and powering it back up should sort the issue.

You have nothing to lose except a few minutes of time, and will save you time if the fault does not resolve its self as the call centre staff will ask you to do the above and call them back.



You can't learn anything from a mistake until you admit that you've made it.
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Beeble
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Message 3 of 8
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Re: All my Apps have stopped working

So I have followed the steps you have suggested and still no luck.

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Forum Team
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Message 4 of 8
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Re: All my Apps have stopped working

Hello Beeble

Can you try this please 

On your remote control 

Press Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

Gareth_L

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Beeble
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Message 5 of 8
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Re: All my Apps have stopped working

Already done that, it seems to think there's no issue.

Think I'm just going to cancel my Tivo - endless problems and even when it does work it's slow and buggy. Not worth the money anymore. Find myself hooking up my laptop half the time anyway.

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Forum Team
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Message 6 of 8
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Re: All my Apps have stopped working

Hi Beeble

Have you thought about upgrading the TiVo box to a V6 at all?

Gareth_L

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Beeble
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Message 7 of 8
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Re: All my Apps have stopped working

I've got the V6.

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Forum Team
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Re: All my Apps have stopped working

Thanks for confirming Beeble. I'll pop a PM over to get some details so we can help further.

 

Tom_F 

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