It tends to suggest that there is some sort of network issue.
An appropriate course of action would be to power down your Super Hub, i.e. removing the power lead, waiting 30 seconds and then reconnect it. It can take up to ten minutes for the Super Hub to sort its self out and connect back to the V6 box, go make a cuppa and let it do its thing If resetting the Super Hub does not resolve the issue, then powering down the V6 box waiting 30 seconds and powering it back up should sort the issue.
You have nothing to lose except a few minutes of time, and will save you time if the fault does not resolve its self as the call centre staff will ask you to do the above and call them back.
You can't learn anything from a mistake until you admit that you've made it.