Hello. Since yesterday, my V6 box no longer displays any images or icons for movies or apps. E.g if I go to On Demand > Movies > Sky Cinema, all of the movie tiles are there, but they’ll start showing no images at all, and then eventually just show a category placeholder, as if it tried to download the images and then failed.
The same applies to images for apps in the menu, like Netflix and iPlayer. Same issue for the suggestions at the top of the menu screen.
1 was connected via WiFi and was always missing the artwork since we switched router to a Netgear Nighthawk 8000P.
The other main box was connected via Ethernet to the Hub3 (as previously couldn’t get it to work in Modem mode). Fixed that today, Hub3 is now in Modem and box connected directly to router. As soon as it came back all the images were missing on this box too.
I’ve looked at the settings on the router and can’t see anything obvious.
I'm not sure if your "me too" reply was aimed at anyone in particular, or just seeking general help.
From what you've said, your issue does sound like a blocked port somewhere on your router. Possibly check your log files for clues?
For me the "hassle" of missing channel logos on recorded programmes isn't a major inconvenience given that everything else works perfectly well, and my router has more functionality & better WiFi performance than the VM hub.
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