It seems to be ALL my on demand stuff that is supposed to be "included in my package".
It also occurs on My5 - the same thing happening when I watch any on demand content. It won't work at all from the Virgin Media menu, it brings up the error code 603. When you play direct from the app it plays 2 adverts then gets stuck, just like All 4
The same thing happens on ITV Hub. Plays 2 adverts, then gets stuck without playing the programme.
It also fails on ITV Hub. This however plays no adverts just brings up the error message.
Virgin Media on demand also brings up the same message, on everything I've tried it on so far including box sets, and anything that says "included in my package".
BBC iPlayer is working fine, including 4K content.
I'm paying for this content, including Exclusive Virgin Media on demand content that is not working either, so please fix this. It's been like this for several weeks, but I have only just got round to fully checking it. I have a workaround using Apple TV or my Samsung TV for some content, but that's not the point. I want to be able to go directly from the Virgin Tivo Menu from "watch from catchup", and access the exclusive content I'm paying for as part of my package.
Welcome back to our Community Forums. Thank you for your post, and I'm sorry to hear that you're experiencing ongoing issues with your TV channels and On Demand services.
Have you taken a look at the suggestions that our valuable community members have noted? Please let us know if this has worked.
I was able to locate your account and I can see that there is actually an area fault active at the moment. It is showing as a Utilisation outage that could be impacting your TV and broadband services. This fault is estimated to end on 30/07/21 at 13:30.
Sometimes not all customers are impacted by an area outage, but please keep this in mind if the steps outlined by our community members are not successful.