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mhedleyrob
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All 3 TVs Pixelated

Hello

I have 3 TVs all with V6 boxes. All 3 have become pixelated on all channels so we can not watch anything. I assume it must be something to do with the signal coming into the property.

What can I do please?

Thanks

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japitts
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Re: All 3 TVs Pixelated

You can call 0800 5610061 to check if there are any known issues in your area that could be causing it.

If that draws a blank, you should call Virgin faults - 150 from a VM phone, 0345 4541111 from any other phone, to report your TV service fault. You probably need an engineer visit.

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mhedleyrob
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Re: All 3 TVs Pixelated

Hi

I have called the service line and there are no faults in my area.

I am on hold to 150 now and have been for a long time. Is there an email where I can report this please?

Thanks

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japitts
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Re: All 3 TVs Pixelated

No, there isn't an email address. You can try the text message service (07533 051809) but that can take a day or so.

I'd recommend staying with the call queue if possible.

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mhedleyrob
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Re: All 3 TVs Pixelated

In this day and age you would expect an email contact wouldn't you.

Anyway, I held on the phone which eventually picked up and an engineer is coming out tomorrow. Looks like it's hardware related.

Many thanks

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