Aerial To Short

[9Freedman9]

Hi all.

Just diving into the world of Virgin. Unfortunately the aerial cable provided is too short in reference to where the point is, and where the tv is. 

Is there somewhere I can buy the same lead but just in a larger length. Can’t currently watch live TV which is annoying! Virgin said I should be able to get a cable from maplin or such like, however they both have female connectors on the ends so I just want to make sure I get the correct one! 

Thanks! 

[japitts]

Virgin Media is a cable-operator and doesn't use aerials, but I presume you mean the incoming co-ax cable?

If you do, then anyone telling you to source your own cabling is *ahem* confused. And I'm using that word very politely, when stronger words are available for the (offshore?) agent I suspect you spoke to.

If you need any amendments made to your internal cabling, then a VM tech needs to be arranged to do so. Normally there's a £25 charge to do this.

You mention "just diving into the world of Virgin", but have posted in the V6 section of this forum. How have you come to have a, presumably new, TV box? Is this a fresh install? (It won't be a V6 if so)

[nodrogd]

The way to get the correct one is from Virgin. They use specialised triple screened cable as the frequencies they use are a shared resource with Terrestrial TV, Digital radio & Mobile phone services. Ingress of these through non standard cables could affect the TV & Broadband services of everyone on your street cabinet.

If you are a recent new customer you should be able to get a free tech callout as you cannot place the equipment where you want it. Don’t delay or you will end up paying the non-fault callout fee of £25.