Virgin Media Community

[col1305]

How long does it take for my channels to show on my virgin box after an upgrade?

[jbrennand]

Do you mean TV channels or BB channel info? What have you upgraded to?

[col1305]

I have added sports and films to my package.

[newapollo · Accepted solution]

Hi @col1305 

If you phoned in and did the regrade it's usually immediately, unless you are also receiving new equipment.

Any other method normally takes 48 to 72 working hours, although can take a couple of days longer if they are really busy as the channels need to be added manually.

You could try rebooting the VM TV set top box.

Which actual box do you have?

If you have a V6 box you could try to update your channels by using your remote and clicking on

Home > Help & Settings > Help > TV Care > I'm missing some channels and allowing around 10 minutes or so to update.

[col1305]

Absolutely brilliant, I really appreciate you taking time out to respond on a Saturday evening, it worked a treat, thank you.

Kind regards

Col1305

[newapollo]

Hi again @col1305 

That's great news, thanks for updating the thread,

Enjoy the rest of your weekend.

[Ilyas_Y]

Hi @col1305 thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm glad you have been able to find the answer to your question on the forums.
As you can see there is a wealth of knowledge here by the team, the VIP's and the community.
If you ever need any assistance, feel free to reach out to us and we'll assist as much as we can.

Kind regards,
Ilyas.