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Nini1974
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Account setup M63

Second box (which replaced previously faulty box) is missing channels and won't allow me to access the Help button as the account is not set up correctly.  What can I do please?

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newapollo
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Re: Account setup M63

Hi Nini,

Sorry to see the account hasn't been set up correctly.

Unfortunately you'll need to call in so they can run some checks.

You can call Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111  from any other phone.

It's best to call at 8am to avoid call queues

The lines are open Monday to Saturday 8am until 8pm, and Sunday 8am until 6pm

You could also try the text messaging service, although this may take a few days..

The text number is 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. I

A member of Forum Staff may pick this up for you, but it might take a few days.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Nini1974
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Re: Account setup M63

Thanks - i tried to phone yesterday and today but the automated service eventually says call centre is closed due to covid.  Odd as I spoke with them 2 weeks ago.  I'll try again tomorrow 😊

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