Second box (which replaced previously faulty box) is missing channels and won't allow me to access the Help button as the account is not set up correctly. What can I do please?
Sorry to see the account hasn't been set up correctly.
Unfortunately you'll need to call in so they can run some checks.
You can call Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111 from any other phone.
It's best to call at 8am to avoid call queues
The lines are open Monday to Saturday 8am until 8pm, and Sunday 8am until 6pm
You could also try the text messaging service, although this may take a few days..
The text number is 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. I
A member of Forum Staff may pick this up for you, but it might take a few days.
Thanks - i tried to phone yesterday and today but the automated service eventually says call centre is closed due to covid. Odd as I spoke with them 2 weeks ago. I'll try again tomorrow 😊