Hi ShaneGreen2000,
Amazon Prime costs an extra £7.99 a month, it isn't included in package prices. There is a Amazon Prime app in the All Apps folder, and also a link to the app via channel 205 on the EPG.
If your grandparents use Amazon Prime for their shopping then they can use their Amazon Prime account details to log into the app on a VM set top box.
Please note Amazon Prime isn't available on the older TIVO box, just the newer V6 and TV 360 boxes.
They can check which box they have <<< here >>>
If they have the older TIVO then they could possibly negotiate a new contract and ask for a free box switch to either the V6 or TV360, but they must have broadband with VM to be able to use either of the newer boxes.
Dave
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