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A Little Suggestion On Extra Box

Hello the start up guide for a extra box say in the bedroom automatically assumes you already have a box attached to the wall for connections, where me and other people I know just have a coaxial wire off the previous box but the connections are different, checking the signal it's clearly not enough to even download the programmes as it's stuck at 16%,checked the signal in diagnostics are it doest even register. I also can't install the isolater cable as there are no connectors in the box, there is a engineer coming out tomorrow but this is a costly oversight by the company let's hope they fix it cheers. 

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