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Tmorris20
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7400 error on v6 box

I have upgraded my box to a v6 box. I followed all instructions etc but it says 7400 error. I cant run a test on it as my account still says i have the older box. 

What do i do to fix it? 

Have tried to get through to virgin

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newapollo
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Re: 7400 error on v6 box

Hi Tmorris20,

Did you call the Activation line?  0800 953 9500.

You will need the box serial number, and your account and area number

Dave

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Tmorris20
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Re: 7400 error on v6 box

Hi

 Yes tried all day i cant get through its now saying closed

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paul0363
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Re: 7400 error on v6 box

Unfortunately you'll need to try again tomorrow - you can't activate the box without calling in. 7400 is the error code for an unactivated box.

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