Virgin Media Community

[Lisagraham6]

Hi there Richard B,

How's necker Island this time of year? Anyway enough about you I'm struggling to get my box working and no lady wants a redundant box!! It's got a 7400 code on the screen which has been there since initial setup. I only have a handful of channels and this is quite frustrating because in no time at all you'll be milking me for some money. Please help me sort my box.

Thanks, Lisa

[Zoe_F · Accepted solution]

Morning Lisa.

Although I'm not Richard I may be able to help you, if you can send me a private message with your account number and are code/postcode and I will look into this for you if you could also include the serial number of the new box you have installed that would be great.

To send a PRIVATE MESSAGE please hold over my name until the option send message pops up.

Zoe

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

[Lisagraham6]

Brilliant Zoe, all sorted, Appreciate your help.

How do I get £50 back off my bill?

thanks

lisa