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bretto82
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4k streaming on broadband

Hi - i have the 350mb top of range broadband package - when i speed-test on app i get 350 avg speed.  So all so far so good.

I have cat 8 cable connection from a home hub 3 to both a Sony TV and Apple tv.

Steaming HD content works perfectly every time across Netflix, prime, Apple TV. 

My issue is streaming 4k content.

Trying 4k straight to TV ( netflix as an example)  - image is perfect 4k but sounds drops for a second about twice a minute. Really annoying.

Trying 4k via Apple TV ( again using netflix as example) - either program wont start at all or it starts with white static on left hand side and crackly sound. 

Only way to make work is reset router and then very quickly start program and then about 5/10 it starts and plays as expected.

The netflixx error is 18800 - which refers to network error.

Have picked on netflix but same issues Prime, Apple TV.

please help, very distressing. 

brett

 

 

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Andrew-G
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Re: 4k streaming on broadband

The problem you describe could have a range of causes, but sounds like a latency problem.  Setup a BQM, that'll show what's going on with your VM connection.  Post a link to a live, shared graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post the link immediately you've setup the BQM.

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ozsat
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Re: 4k streaming on broadband

In the Netflix app pressing 'i' or 'info' will bring up the streaming speed - but give it 60 seconds or so to get up to streaming speed.

There is also a speed test in the Netflix app in Network help - don't expect more than around 100Mpbs though.

What you are describing doesn't sound like speed issues.

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1.2Gb/55Mb in Area 31
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bretto82
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Re: 4k streaming on broadband

Thank, will try get running...

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bretto82
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Re: 4k streaming on broadband

Thanks - will do as you suggest. What do you recon the problem is? 

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bretto82
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Re: 4k streaming on broadband

Netflix speedtest saying 79.97mbps

is this an issue? 

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ozsat
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Re: 4k streaming on broadband

Are you on WiFi? If so 2.4 or 5GHz?

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bretto82
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Re: 4k streaming on broadband

No ethernet

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ozsat
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Re: 4k streaming on broadband

Netflix maxes at 16Mpbs - 80Mpbs is very good.

I think your issue is somewhere else - maybe a cable issue. Have you tried a different HDMI lead from the V6 etc - or are you using an amp or soundbar?

It could even be a tv issue - but I am 99% certain it is not an Internet issue.

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Andrew-G
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Re: 4k streaming on broadband

It could be a latency issue.  That's the response time of a signal traversing the system, and the fact that restarting the hub often helps tends to indicate a poor connection.  When you restart the hub renegotiates all 28 channels it uses to connect to VM's network, so that may point towards a poor internet connection.  Because in terms of raw capacity there's a lot of "spare" across the hub's channels, you can have a latency problem but still get good measured speeds.  That's what the BQM may help identify (or rule out).  I do have some suspicions on this front, but I'll keep quiet until we've got any evidence.

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