Virgin Media Community

[Dave0wales]

I had an issue with my Tivo v6 box, an engineer has been out and solved my issue but now I am not getting a 4k output from my box..I've checked hdmi cables, swapped cables and swapped hdmi ports on my TV. 

[Richardr1]

I found that the other day. I restarted the box and the 4k output, where relevant, returned.

[japitts]

Which box do you have? The TiVo doesn't support 4K UHD, the V6 does.

If you have a V6, what're your video output settings? Home > Help & Settings > Settings > Devices > Video.

[Dave0wales]

Have v6 box...had 4k output before I had the box issue. Won't let me select uhd output, think the hdmi port is knackered. 

[Dave0wales]

Tried that...still only giving HD output, think hdmi port on box is knackered. 

[japitts]

If the HDMI port is broken, I'd expect to be not working at all.

Can you clarify what you mean by "not getting a 4K output", and how your V6 displays...

1: HD broadcast channels, 2: HD VoD programmes, 3: 4K/UHD content

[NinjaMeerkat]

Did the engineer replace the hdmi cable? Is the hdmi cable a high speed version. What are your video settings on the V6?  How are you checking that the TV is receiving a 4k picture from the V6?

[NodNolan]

I've also been having an issue with 4k.

I'm getting a blue screen that takes up half the width of the TV.

 I had an update on my Phillips Ambilight so can't work out of it's the TV or Virgin.

Do we have any commonality with our issues?

[Dave0wales]

HD is fine. Using a high speed hdmi cable, didn't have any issue with 4k output before I had an issue with the v6 box. Just get a blank black screen if I select 2160 output. No 4k output on netflix or prime. TV only showing 1280. Firestick is outputting hdr to TV, so not a TV issue

[japitts]

@Dave0wales 

What's the make & model of your TV?