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4k content dropping out

when watching live tv on the BT sport Ultimate Live channel the picture occasionally drops out producing a black screen for a couple of milliseconds seemingly struggling to keep a 4K video connection stable. How can i fix this issue? I have tried multiple HDMI cables as well as resetting my V6 box all to no avail. 

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Re: 4k content dropping out

Hi Cdreaves58, 

Thanks for using the forums to get this issue looked into, I am sorry you're having this issue with your TV screen when trying to watch sports in 4K. Can I ask if your TV can handle 4K quality please? 

Also, does this happen on any other channels, live or on demand?

Thanks, 

Megan_L

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