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ArcherH
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On our wavelength
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4k/Ultra HD

Hi, 

I am having an issue with the $k Content on my V6 Box. 

BT Sport Ultimate and Virgin Ultra HD is not displaying in 4K. I have a 4K TV, using a high speed HDMI cable & using the correct HDMI port in my TV and still not getting a decent picture. 

 

Phoned Virgin Media who advised there is not an issue and I should speak to my TV's manufacture despite advising that I can watch 4K content on Netflix.  

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japitts
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Re: 4k/Ultra HD

What's your V6 output set to? Home > Help & Settings > Settings > Video output

If 2160 isn't enabled, then your V6 will output at 1080 (or whatever you have selected) and your TV will be upscaling to 2160.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Sofia_B
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Re: 4k/Ultra HD

Hi @ArcherH.

 

Thanks for your post 🙂 

 

I'm sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused. 

 

Have you been in touch with your TV manufacturer as advised to see if the issue lies there? 

 

Have you tried the advice outlined by @japitts above? 

 

Let us know. 

 

Thanks,

 

 

Sofia
Forum Team



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