on 19-07-2021 08:38
Hi,
I am having an issue with the $k Content on my V6 Box.
BT Sport Ultimate and Virgin Ultra HD is not displaying in 4K. I have a 4K TV, using a high speed HDMI cable & using the correct HDMI port in my TV and still not getting a decent picture.
Phoned Virgin Media who advised there is not an issue and I should speak to my TV's manufacture despite advising that I can watch 4K content on Netflix.
on 19-07-2021 09:43
What's your V6 output set to? Home > Help & Settings > Settings > Video output
If 2160 isn't enabled, then your V6 will output at 1080 (or whatever you have selected) and your TV will be upscaling to 2160.
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on 21-07-2021 11:50
Hi @Anonymous.
Thanks for your post 🙂
I'm sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused.
Have you been in touch with your TV manufacturer as advised to see if the issue lies there?
Have you tried the advice outlined by @japitts above?
Let us know.
Thanks,
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on 01-10-2021 11:43
Thanks for getting back to me @Sofia_B the resolution on my V6 Box is set to 4K and not 1080p.
I have also speak to LG who has advised the HDMI port I am using is the correct one.
on 01-10-2021 11:53
What's the model number of your LG TV?
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on 01-10-2021 21:29
on 01-10-2021 21:46
Hi ArcherH,
My TV's are both LG: You should be able to depress the scroll wheel on the remote (if you have one) and it will show you what the screen is showing on the banner at the top, it should show:
19:9 .. 2160p 50Hz ... Dolby Digital ..... All HDMI Ports on the TV are 4K@60Hz, but mine is in Port 1.
On the V6, the settings should be:
Audio: Dolby Digital
Video Output Format: 2160p
Those settings 'should' give you excellent UHD picture & audio.
🤞
on 02-10-2021 13:35
On my LG (NANO796NE) I press the AD/SAP button (3 dots) then scroll down and click on Information. This brings up a banner at the bottom of the screen detailing the picture and sound formats.
Also clicking on All Settings > Picture > Additional Settings, I have HDMI Ultra HD Colour turned on.
on 21-10-2021 21:53
Everything has now been resolved. Apparently resetting the box triggered the change is streaming quality.
on 21-10-2021 22:03