Menu
Reply
emmanmartin
  • 7
  • 0
  • 1
Tuning in
239 Views
Message 1 of 6
Flag for a moderator

3 tv boxes not working

Box 1, no on demand view, just plays sound.

Box 2, stuck on 16% loading channels

Box 3, network cable unplugged.

Box 4, works perfectly 

All this after an engineer rewired our cables. I have checked connections and rebooted all boxes Please advise.

0 Kudos
Reply
jb66
  • 12.14K
  • 899
  • 1.76K
Very Insightful Person
Very Insightful Person
224 Views
Message 2 of 6
Flag for a moderator

Re: 3 tv boxes not working

1. This is usually a TV compatibility issue, try swapping the box around with another TV or different HDMI lead or HDMI socket. 

 

2. This means no signal, is the white cable in?

 

3. This means you need to plug an ethernet cable in or connect to WiFi if its a v6

 

 

0 Kudos
Reply
FrogCF
  • 86
  • 6
  • 11
Dialled in
220 Views
Message 3 of 6
Flag for a moderator

Re: 3 tv boxes not working

Hi,

If this customer already had engineer and still having issues then i think this needs another visit.
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
emmanmartin
  • 7
  • 0
  • 1
Tuning in
209 Views
Message 4 of 6
Flag for a moderator

Re: 3 tv boxes not working

Thank you for your reply.

Seems easier to ask for help here than try to call again.

All the boxes worked before he came out, he only visited as the box down the road was showing noise on the line, sorry I'm not too familiar with how it all works.

Seems a bit of a pain to be swapping boxes about.

The white cable is in, he didn't even go in the room with that box.

I'm not sure I have a cable long enough 😕 

Thank you once again

0 Kudos
Reply
emmanmartin
  • 7
  • 0
  • 1
Tuning in
207 Views
Message 5 of 6
Flag for a moderator

Re: 3 tv boxes not working

I think perhaps another visit, visit number 4 might be necessary 🤔 

0 Kudos
Reply
Paul_DN
  • 5.84K
  • 342
  • 615
Forum Team
Forum Team
193 Views
Message 6 of 6
Flag for a moderator

Re: 3 tv boxes not working

Hi emmanmartin,

 

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with 3 of your set top boxes .

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.

0 Kudos
Reply