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2nd replacements remote for 2nd V6 box

Joining in

We have 2 V6 boxes and as luck(?) would have it, both remotes have broken. Getting 1 replacement was easy enough but for a 2nd one they want me to fork out £9.99. Clearly Virgin’s system think I want a 2nd remote for 1 box but I don’t…and there is no means of online chatting to a real support person. Can someone here help? Thanks


Very Insightful Person
Very Insightful Person

Hi @doozie 

If you don't want to be tied up on the phone you could also text VM on 0753 305 1809 or WhatsApp on 0730 532 7112.This often takes 4-6 hours- phone calls take priority

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Forum Team
Forum Team

Hi doozie, thanks for the message and welcome to the forums. 

I am sorry to hear about the issues which you are having with the remote and looks like you still need assistance with this. 

I will send you a PM so that this can be looked into further for you. 

Kind regards, Chris.