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Melk3
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2nd Tv 6 box not connecting

Virgin installed yesterday. Engineer left before all up and running. 2nd box won't connect  1st box not playing sky golf. Cannot get through to virgin on phone. Waited 4hrs so far for online chat. Re booted and followed error code guides. No joy. Any suggestions please  before I cancel the shambles that is Virgin so far 😔

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Beth_G
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Re: 2nd Tv 6 box not connecting

Hi Melk3,

 

Welcome to the community - we are really sorry for our delayed response from here, we've been extremely busy and so we are trying to help everyone as soon as we can.

 

I'm so sorry to hear you got off to a bad start with us, I can see why this would be frustrating for you.

 

Please let me know if you are still seeking some help for the issue with your TV boxes. If so, can you please let me know if you have an error code when trying to watch Sky Golf? And what is the error message displayed on your second box?

 

Many thanks,

 

Beth

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