Thanks for coming back to us Etsb1973,
In order to understand where the problem is, you will need to check the specifications of your audio or video equipment to ensure it supports HDCP 2.2 copy protection and that the V6 is connected correctly in order to enable this.
Until you can check your equipment, we can update the video output settings on your V6 box so don’t see the error message again, and you can watch all content on your TV in High Definition or Standard Definition format.
To do this using the V6 remote:
- Select Home
- Select Help and Settings
- Select Settings
- Select Video Output
- Select Video Output Format
- Untick the 2160p resolutions and make sure the 1080p resolutions are ticked.
- Select Continue
- Press Thumbs Up three times to save your new settings. If you’re able to confirm your audio or video equipment supports HDCP 2.2 and the V6 is connected to the correct input, follow these steps again, but choose Auto Detect in the Video Output Format screen. This will update your V6 box to use all the output settings your TV supports including Ultra HD.
Please try this first.
If you're still having issues after this, please come back to us.
Kind regards Jodi.