Hi @kawolskijoe and sorry to hear about the TV pixelation you're experiencing. I've had a look at your details and can see low input power which explains the cause and an engineer is required to rectify this. I've arranged for an engineer visit for the soonest available date and you can find the details via your online account where you may re-arrange it if necessary.
Please wait for the engineer and let us know if you're still having problems after the visit.
An engineer came and installed a booster connection that has to remain plugged in. At the time it looked like it had improved the problem but the same thing is occurring again. Please see the screenshot:
Yeah I guess so, but the only other option as suggested by the engineer would be to replace the cable which runs underfloor from our front room to the lounge, though I'm reluctant to do that as it would mean ripping up recently laid flooring (and the engineer seemed reluctant too). Shame the new boxes don't work wirelessly like SkyQ's mini boxes do. Think I need to consider my options.