Probably over the last 6 months or so, I am getting around 2-3 times per day the two white arrows on my v6 TiVo box. The annoyance is that if I am watching any streaming services like Netflix, Amazon, or any of the UK on-demand services it kicks me out. Additionally if I am gaming (PS4) on the TV, this will also kick me out of on-line gaming sessions.
I have found other posts suggesting powering off the box and also the same for my Hub. I have done this which also takes around 20 minutes to reclaim services. The issue is still happening though.
Happy for any other advice before I cancel in favour of another provider.
Given you are Ethernet-connected, this would suggest that the router is dropping the V6 for some reason.
As you suggest that the WiFi signal is good at the V6, try connecting by WiFi and see if this resolves the issue.
This a diagnostic trial and does not resolve the issue you have but it may provide a better service.
The easiest way to achieve this is to remove the Ethernet cable from the V6 and restart the V6. Be ready with your WiFi password and, if your WiFi has separate 2.4GHz and 5GHz bands, connect to the 5GHz band.
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I'll certainly give the wireless link a try Ernie; to be honest whether I connect my PS4 (sits in the same cabinet as the TiVo box) via ethernet or WiFi I find much the same upload and download link speeds (Ethernet connected via TPLinks to the Hub). Thanks!