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kk1874
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2 living room boxes showing.

When opening my home screen in my bedroom and go into my shows and recordings it shows 2 living room boxes.Although it only works with one I would to delete the one that isn't in use.How do I do this?

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newapollo
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Re: 2 living room boxes showing.

Do both "living room boxes" show the same details for recordings?

Have you tried renaming one of the boxes?

Dave

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japitts
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Re: 2 living room boxes showing.

I'm presuming - but you've not said - that you only have one TV box in your living room, and the rogue entry is corrupt/data error, and shouldn't be there?

Have you had a replacement box at some stage, or renamed one?

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kk1874
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Re: 2 living room boxes showing.

We had the living box replaced a while back and that's when it then showed 2 living room boxes but only 1 is physically there and active.

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Beth_G
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Re: 2 living room boxes showing.

Hi kk1874,

 

Thanks for posting on the Community Forums.

 

This may be down to your old equipment possibly still showing as registered but deactivated on your account. We can try removing your old box from your account completely and seeing if that reflects on your end.

 

I'll pop you over a PM so I can take some details and check for you.

 

Beth

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Beth_G
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Re: 2 living room boxes showing.

Hi kk1874,

 

Thanks for confirming the serial numbers on the active boxes for me via PM.

 

I've now removed the old box from your equipment list from your account (don't worry, you weren't being charged for it!).

 

Can you please restart the boxes in the home and let me know if the second box is still showing?

 

Many thanks,

 

Beth

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kk1874
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Re: 2 living room boxes showing.

20210514_100755.jpg

 Hi Beth,

Still showing 2 boxes unfortunately despite restarting all equipment in the household.

The living room box in red should be the one to be deleted.

Regards

Keith

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Beth_G
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Re: 2 living room boxes showing.

Hi Keith, 

 

Thanks for letting me know.

 

I'll be honest, I'm scratching my head a bit with this one.

 

I've contacted some engineers and asked if they have any ideas on how to resolve the issue. As soon as I hear back from them I'll be sure to let you know.

 

Kind regards,

 

Beth

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VM-Jon
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Re: 2 living room boxes showing.

Hi,

if you click on the box that shouldn’t be there then it should fail to connect. This may take about 30 seconds though. Once it fails to connect it should give you an option to say I no longer have this box. You can then delete it.

if this does not work for you then the only other option to remove it would be to reformat the box. You can do this by choosing clear and delete everything from the clear or reset TiVo box menu

Hope this helps

Jon


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