Virgin Media Community

[wisedroid]

Anyone else got 10 hours of Eastenders on their guide currently this evening??  It is on both of my boxes so I assume it is a general error in the guide.

[newapollo]

Hi @wisedroid 

Is this for BBC1 HD?

The correct listings are showing on my 360 box.

The V6 calls home around once every six hours to update the EPG.

You could try and force an EPG update by going to Home - Help and Settings - Settings - Network - Connect to the Virgin Media service now.

Even a box reboot may force the EPG update.

[wisedroid]

Thanks newapollo! Tried those things but still the same - someone I know also has the same so may be that the V6 guide comes from a different source to the 360. Not a big deal but was interested to know if it was just me!

[japitts]

There should never be a need to reboot a V6 to force an EPG update - that's what the manual connection option does.

My V6 is showing correct listings for tonight - when did yours last update?

The V6 & TV360 use the same source data for their EPG

[wisedroid]

Just done the manual connection again - this time it took a little while and it's now fixed 🙂

[newapollo]

Yayyyy

Thanks for updating the thread @wisedroid 

[wisedroid]

No problem! Thanks both for your help! Passed it on to my friend and it fixed it for them too.

[Molly_T]

Hi Wisedroid 👋 welcome back to the community! Thanks for posting. 

Sorry to hear about the 10 hours of Eastenders showing in the guide! Really pleased to see that the community were able to offer some help and get this sorted for you. Huge thanks to them! We do advise regularly rebooting the boxes so that any updates can install. 

Really glad to hear the knowledge has helped other customers too! We love to see it. 🥳

Let us know if there is anything else you need our help with. 

Wishing you all the best! 🌞