why is virgin media customer support so poor

[andrew48]

very poor customer services

[Ashg]

Totally agree. Lack of training I would guess. Had a total nightmare the last two days with them! I need a few of recovery before I phone them again 🙄

[David_Bn]

Thanks for your post @andrew48, and a very warm welcome you!

Sorry to hear you feel this way in relation to our customer support.

Is there anything we can perhaps assist with on our Forums?

Kindest regards,

David_Bn

[andrew48]

The forums no but actually help in customer service 

my father in laws virgin supply was turned of one early which took 3 days to get back on and since then the tv service has not been working which a again has taken 4 days to get an engineer out 

the service is so poor we may cancel our contract and also even though Ali ask for a manager to call they haven’t yet 

not good service at all 

[Matthew_ML]

Hey andrew48, thank you for reaching out and a warm welcome to the community, I am sorry to hear about your Father-in -law's experience.

I would be more than happy to look into this to find out what has gone on, I will send you a PM.

Please look out for the purple envelope. Thanks