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virgin tv grey screen

Joining in

our virgin tv broke on saturday all we get is the below image after the welcome screen if we reset the box. We have called and an engineer is due Friday so that's a possible 6 days with out the service we are paying for is there no way to get a new box before then? 

broke tv.jpg


Very Insightful Person
Very Insightful Person

Replacement boxes are provided by tech visits, to enable on-the-spot replacement and also return faulty equipment immediately.

I suspect postal deliveries may have their own issues at present, and not necessarily be any quicker.

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Forum Team
Forum Team

Hi there Jonhorrocks81,

Thanks for your post and welcome to the community.

Sorry to see that your TV box is not working, as you do have an appointment booked in do let us know how that goes.

Take care,