virgin media mini box

[ROBCALLY]

16 months ago I signed a new contract which included a mini box and at the time i asked if i could have the installation for the mini box to be delayed till I was ready to have it installed but never did but when after a number of hours talking to retentions and upgrading to a new volt contract i asked about having the mini box installed and they said I have all ready had it installed and I have never had one installed at all and they say according to my contract I have but I have not I have tried to get this problem sorted I have said i will leave Virgin and get another supplier but they have said they will request to have the equipment back which I understand and the mini box i never had they will request a payment for it as I have never had so if any body from Virgin picks this up could they help me please or if anybody else with any idea how to sort this problem I would be grateful. Thanks

[John_GS]

Hi ROBCALLY

Thanks for posting and welcome back to the community. 

I am sorry for the confusion over the dispute.

I'll send you a PM to help further.

Kind regards

[John_GS]

Thanks for joining me on PM, ROBCALLY and allowing me to sort this for you. Just to update the thread, we've got a tech out to install the Mini box. Let us know how it goes or if anything further you need help with.

Kind regards,

[ROBCALLY]

John will do and thanks again.
Will I need to do anything to prepare for the installation.
Thanks again
Bob.

[John_GS · Accepted solution]

hi @ROBCALLY

Thanks for coming back to me - glad to hear all sorted 🙂

Do pop back if you need anything further

Best wishes,

[ROBCALLY]

Thanks Again,

Bob

[unisoft]

If this happens to anyone else, ask for them to provide the registered serial number of each device. That forces a lookup rather than assume just by the package subscribed to that customer has it...

[ayush0963]

I got Virgin to install 3 boxes, 1 downstairs and 2 in the bedrooms. They do a good job and the wiring is discreetly placed. The sky UI is better than Virgin, but the Virgin remote is much better, it lights when lifted, great at night time lol. I'm paying less than half the price with sky, and get an extra mini box.

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@ROBCALLY wrote:

I got Virgin to install 3 boxes, 1 downstairs and 2 in the bedrooms. They do a good job and the wiring is discreetly placed. The sky UI is better than Virgin, but the Virgin remote is much better, it lights when lifted, great at night time lol. I'm paying less than half the price with sky, and get an extra mini box.

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