virgin 360 - cannot pause, rewind, access apps

[Gareth9]

I have switched to Virgin 360 but only can use live channels, cannot record,rewind forward or pause or live pause or access apps Virgin saying account not properly alligned with new 360 software could take up to 5 days has anyone got any advice

[MOD EDIT: Subject title changed for clarity]

[Ayisha_B · Accepted solution]

Hi @Gareth9,

A warm welcome to our Community Forums and thanks for your post. It's great to have you here 🙂

I am so sorry to hear that your Virgin TV 360 migration has failed. 

I can see you have spoken to our team regarding this and they've raised a work order with our second line fault team to get this resolved. 

Do keep us posted so we can offer further support if needed- we're always happy to help!

Many thanks

[Gareth9]

Hi Ayisha_B

Virgin are sending engineer out next thursday hopefully resolved then

Thanks for your response