virgin 360 I have sound but no picture

[Tony401195]

Hi

 I occasionally lose picture but still have sound. If I change my input on the TV and them return to the virgin 360 input the picture is back. Very irregular when it happens. The virgin box goes through an AV receiver.  Any Ideas?

[unisoft · Accepted solution]

Hello,

1. There is a known issue of power on order. Power the TV/sound system on first then the TV so the HDCP/HDMI handshake goes OK.

2. The HDMI cable can affect handshaking - suggest trying another (modern) cable.