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davidrist
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upgrade to Virgin360

hello, I hope someone can help with this issue, it is similar to others on this site.  I have been an Ultimate Oomph customer for nearly a year and want to upgrade to virgin 360. I've tried to upgrade online but keep getting a message that it cannot be done online and to ring 03454541111. this is where the problem begins, Having waited nearly an hour to speak to someone I get told they can't help as I already have two V6 boxes. I want to retain one of the V6 boxes as it has programmes on the HDD that I don't want to lose. can anyone tell me if it is possible to upgrade to 360 whilst retaining an additional V6 box, and how to go about doing this

 

thanks

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markdyer72
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Re: upgrade to Virgin360

Hi unfortunately it is not possible to have V6 and 360 as they do not work together, it’s either one or the other I’m afraid.  I would suggest if you have programmes awaiting viewing I would watch those first as once the upgrade takes place it wipes the HDD and cannot be reversed.

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