hello, I hope someone can help with this issue, it is similar to others on this site. I have been an Ultimate Oomph customer for nearly a year and want to upgrade to virgin 360. I've tried to upgrade online but keep getting a message that it cannot be done online and to ring 03454541111. this is where the problem begins, Having waited nearly an hour to speak to someone I get told they can't help as I already have two V6 boxes. I want to retain one of the V6 boxes as it has programmes on the HDD that I don't want to lose. can anyone tell me if it is possible to upgrade to 360 whilst retaining an additional V6 box, and how to go about doing this
Hi unfortunately it is not possible to have V6 and 360 as they do not work together, it’s either one or the other I’m afraid. I would suggest if you have programmes awaiting viewing I would watch those first as once the upgrade takes place it wipes the HDD and cannot be reversed.