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upgrade from V6 not working

SamInno2000
Joining in

after attempting to update from V6 to TV 360 it keeps getting frozen on the install complete page and when turned off it goes back to the welcome screen.

2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

I'd recommend calling into faults to report this.

150 (from a VM phone) or 0345 4541111 (from any other phone), choose "I have a fault with my TV service"

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Corey_C
Moderator
Moderator

Thanks for your post and welcome to the Community Forums, SamInno2000

 

Sorry to hear that you have had upgrading issues with your v6, our records show that you have since been in touch with our phone teams to have this sorted. You can view and manage your appointments here: https://www.virginmedia.com/help/virgin-media-manage-engineer-appointment

 

Cheers,

Corey C