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SamInno2000
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upgrade from V6 not working

on ‎27-08-2021 12:08

after attempting to update from V6 to TV 360 it keeps getting frozen on the install complete page and when turned off it goes back to the welcome screen.

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japitts
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Re: upgrade from V6 not working

on ‎27-08-2021 16:15

I'd recommend calling into faults to report this.

150 (from a VM phone) or 0345 4541111 (from any other phone), choose "I have a fault with my TV service"

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Corey_C
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Re: upgrade from V6 not working

on ‎30-08-2021 10:21

Thanks for your post and welcome to the Community Forums, SamInno2000

 

Sorry to hear that you have had upgrading issues with your v6, our records show that you have since been in touch with our phone teams to have this sorted. You can view and manage your appointments here: https://www.virginmedia.com/help/virgin-media-manage-engineer-appointment

 

Cheers,

Corey C

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