I'm an existing customer and have just upgraded to the ultimate oomph bundle.. I already have a virgin v6 tv box.
Are ultimate oomph customers supposed to be given a tv360 box(es) for this bundle? In my contract it just says v6 box. Also, with regards to multi room, how will this be installed if we don't have a coaxial cable point upstairs (where we wanted the extra box)?
I've tried online chat and they're telling me to call. Tried calling but keep getting cut off.
@BenMcr wrote: If you already have V6 then Ultimate Oomph always force a change. You could have opted into it at the point of the upgrade however and then had a hardware change.
For additional Virgin TV boxes (either another V6 or as part of a change to 360), they all require a coax connection so if you don't have one already you would need an engineer.
The ultimate oomph dies indeed have 2 boxes. I would assume the upgrade would give you a mini box as the 2nd box and perhaps a new main box or ability to upgrade the software of the existing main box. As stated you will need an engineer to install the coax for the 2nd box .
All this however should have been explained to you and engineer booked but as usual VM customer service is now shockingly so bad that they cant even tell you or organize the management of an upgrade properly.
VM customer service feels like this;
1 listen to customer request
2 act like a robot with prescripted responses so customer feels unvalued
3 try to up sell additional products and services, especially overpriced mobile handsets as a special offer to a valued customer you can get from anywhere else alot cheaper.
Thanks for your reply! Looking on my account, I do have an engineer booked to come out but nothing was explained to me! Do you know if the engineer will install the coax for the second box or do I have to get that done myself? Sorry if that's a stupid question!